Our clients guarantee that they will use our system only to send messages to customers and prospects that have directly consented (opted-in) to receive electronic communication. We restrict them from transmitting Unsolicited Bulk Email (spam) via our application. We also prohibit clients from including false, misleading, deceptive, or fraudulent content in message headers, subject lines, or the content of the email. ExpertSender does not allow its clients to use purchased or harvested email lists. Similarly, we do not buy or sell email lists ourselves.
Furthermore, ExpertSender offers confirmed opt-in mechanism as a choice for our clients to help them minimize allegations of spam and abuse. If a list is created as ‘confirmed opt-in’, the ExpertSender system automatically deploys confirmation email to each subscriber on the list asking the recipient to verify that they wish to receive further email communications. Only those subscribers that click a special confirmation link inside the email will be opted-in to future mailings sent via the ExpertSender system.
Constant violations or failures to comply with our policies result in account access termination.
ExpertSender’s clients agree not to send unsolicited emails via our application. For any opt-in list of email addresses used in the ExpertSender system, clients agree to provide the source of the email addresses, the method used for sign-up, details about the subscription process, and whatever other information relates to the transaction or sign-up process used. This includes, but is not limited to, date and time of sign-up (date and time stamps), IP address of sign-up, URL of the website containing the sign-up from, and whatever other information the client asked of the subscribers using the initial web form.
Our clients guarantee that they will not use rented or purchased lists, or any other list that contains email addresses captured in any other method than opt-in. Moreover, all clients should be aware that the use of opt-out lists is also strictly prohibited. ExpertSender retains the right to review client lists and emails to verify that clients are abiding by the privacy and permission policies set forth herein. Our clients are required to comply with our policies and all applicable law at any time.
Acceptable Use Policy
The following content is prohibited at ExpertSender:
Emails From Our System
Received an email from the ExpertSender system? You should be aware that we only send emails for clients of ours that you recognize signing up to receive email from. Our clients guarantee that all email addresses used in our system are opt-in names. It means that subscribers have given permission to the client to send them email. As we indicate in above paragraphs, ExpertSender does not allow nor desire that any client uses our email services to send unwanted mail or spam. However, if you do not recognize who sent you the message, please see the next section.
Reporting Unsolicited Bulk Email (UBE)
If you do not recognize who used the ExpertSender service to send you a given message, you can report it to us as spam by forwarding it with full headers to the following email address: firstname.lastname@example.org. We seriously treat all complaints we receive. Each is thoroughly investigated and cataloged. However, if you are worried that we would simply delete your address from our clients’ mailing lists without further investigation, feel free to report the message to whatever entity you feel most comfortable about. You might want to visit Spamcop, which provides an easy tool for reporting unwanted email. You can also use your email provider's (AOL, Hotmail, Yahoo, Comcast, Cox, Excite, United Online, USA.net, RoadRunner, etc.) ‘Report as Spam’ button to notify the ISP that the message is spam. ISPs use this information to determine good senders from bad senders, and we regularly work with ISPs worldwide to take action based on that data. Moreover, we cooperate with the anti-spam blacklist community and address all possible issues to its satisfaction.
Each email sent through the ExpertSender system contains an automatically generated link that allows subscribers to unsubscribe from receiving emails from the sender. You may also change your subscription details without unsubscribing at any time. If you wish to unsubscribe or change your details, just follow the instructions at the bottom of received email. Remember that if you have received an unwanted email sent by the ExpertSender system, please see above for options on how to handle such issue.
Personal Information Security
We will never share, sell or rent personal information, unless ordered by a court of law. Information submitted to ExpertSender is available only to employees responsible for managing this data.